mN
manogren N

1 reviews | Active since Nov 2016

18 Feb 2024, 11:24

PG glass Phalaborwa extremely bad service

On the 29th of January we took in our Toyota Hilux to have it's windscreen replaced. Upon pickup the same afternoon I noticed that my paint had been chipped around the top part of the body where the windscreen fits. When I reported it immediately the manager and the glass fitter says it was already damaged. I always take photos of my vehicle when leaving it with a company to work on it as I know what might happen especially a removal of a windscreen. After showing them my pictures of the vehicle I took outside of their own workshop before the installation then only they tried to cover their stories and say they will get it fixed at the local panel beaters. Which was such an inconvenience and the repair done was a cheap fix which makes my vehicle look even worse. On top all this the manager Karen expressed that fact that they will remove the windscreen and install a brand new in as it was their fault but only to learn from the panel beaters that the windscreen that was removed was fitted again. Their trust worthiness is pathetic and their customer care is even worse so. We did report to their head office which they now turned the story around again to say that they are fixing damages that were already there. Besides all of the damage and inconvenience caused they did not even fit the same type of windscreen that I had in previously. My review mirror sits much lower and I now have a big dotted border around it. PG glass Phalaborwa is absolutely useless in regards to installation and their management who are outright liers. I would never recommend anyone to go to them.

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Replies (2)
PG Glass
PG Glass's reply19 Feb 2024, 09:35
Official
Good day  
Manogren Naidoo

Thank you for bringing this matter to our attention.

Our sincere apologies for the inconvenience caused, we will further look into the matter and contact you back.

Regards,
PG Glass Team. 

PG Glass
PG Glass's reply19 Feb 2024, 12:25
Official
Good day, Manogren Naidoo

We have completed our investigation and it has revealed that we have attended to this complaint both telephonically and with written correspondence.

All that we are waiting for is for you to make your vehicle available to the panel beater to correct what you are not happy about.

Thank you for bringing this matter to our attention.

Regards,
PG Glass Team.