PG GLASS PAARL HAS THE RUDEST SALESPERSON I HAVE EVER ENCOUNTERED

We are a managing agency and have to replace a glass front door at a complex. We had the misfortune of calling PG Glass' call centre as two days of requesting a quotation via the website, lead to zero responses. The gentleman at the call centre was very helpful, and he asked me which area the complex was, and I said Parow. He connected me with Paarl without saying so, and there I found the rudest person ever on the other side of the phone.

She did not announce herself, was exceptionally abrupt and when she asked where the complex was I said Parow, her response was "Well, I am in Paarl, why are you calling me". Firstly I never called her, a call centre put me through, and I told her that. She cut me off short and asked for measurements, which I do not have, and then asked for a picture. I asked how the picture will assist with the measurements and she said that she can not help me in a very abrupt manner. I told her that she was rude, that she should not take her non-sense out on me, I have a job to do, but at that stage she already slammed the phone down.

I called the call centre again, got the same gentleman, he call her and she stated that they will not be doing any work for us. This lady must be very high up the corporate ladder to 1) speak to clients like that, 2) slam a phone down on a client and then have a call centre operator call me to say that PG Glass will not work for Dylcor Body Corporate.

We all have bad days, but that woman should not be front of desk, I have a lot of staff and she would have been in a hearing long time ago. I am utterly disgusted with PG Glass and the service they provide. I asked the call centre operator what they expect me to do when the insurance company told me to get the quote from PG Glass.

I am disgusted and no other person should go through this, yes, I am just one person but if I look at this forum, a lot of people has issues with PG Glass.

It is a sad day when companies like these, who has monopoly, treat people like this.