PG GLASS ONLY CARE ABOUT MONEY

I am highly disappointed with their services. They are more expensive than most but they don't care about their customers. I was involved in a smash and grab and needed the window replaced, on top of everything I had already been dealing with, I had to del with this. A deposit was paid the Friday before the replacement was to be done. The following Monday, the balance was paid and I waited while the window was replaced. I waited for more than two hours and started to think maybe something was wrong. The replacement was completed and I was informed the car needed reprogramming by the manager as the window was replaced but it would not go all the way up, and I asked where that could be done. He responded that because I drive a Mini Cooper One, I had to go to ANY BMW, when I enquired further, he advised that this service was always simple and free. I was a little annoyed that I still had to go to a second location to complete the replacement of the window and why I was told before they touched the car that this would be a possibility. I called multiple BMW garages and went to about two and they all said they would charge me R1400.00 and above to reprogram the window, when I called PG Glass to let them know of this, they acted confused about the amount and said they would call someone at BMW and get back to me with a response and way forward. They didn't bother to call me back. I am now driving with a half open window and a door that sticks and doesn't open properly, the handles are now hard and difficult to open both from inside and outside, rain and all. My biggest annoyance is that, this isn't the first of its kind that they need to do a window replacement for, why was I not told beforehand that this would happen in order for me to explore an option like going straight to BMW to get both the window replaced and reprogrammed. I am so disappointed. They did not even provide me with an invoice for this job.