PG Glass not reponding

I logged a windscreen claim around 8 am Monday 21 Dec 2015 through the call centre. The original Call Service Agent (CSA) promised a response of around 2 hours from the original call. At around 11 am I phoned again, got a very arrogant CSA telling me I am mistaken no one would give me a 2 hour time and in any case the claim was only processed a few minutes later. At 14:53 on 21 Dec I got a SMS that the claim was authorised and Sandton will contact me to make further arrangements. At around 8.20 on 23 Dec I phoned Sandton - nobody could give me any progress if the windscreen was ordered or not, but I was promised that the lady will follow up and phone me back immediately - no call back. If I have known that I was going to receive such bad service I would have used a different Service provider. As Fleet manager for the company I am going to actively prevent our company from using PG Glass in the future