PG Glass not delivering excellent service - Poor service

I ordered a special windscreen from the Witbank branch and paid in full on 22/10/2024. The dealership from whom the buy out was ordered did receive the ordered windscreen during the same week but to date it was not collected for fitting. The excuse is that head office account is in arrears and need to be paid in full before the windscreen can be fitted. I contacted the contact centre as well but they only transfer my call to the sales consultant assisting me whom again told me of the account to be settled by the Head office. How long am I going to wait???? Paid the ****** thing in full and receive such pathetic service!!