PN
Precious N
1 reviews | Active since Jan 2014
16 Jul 2025, 19:27
PG Glass Midrand Customer Services is non Existent
Been trying to get a windscreen fitted. First of all the lady who was supposed to send me a reference via email never did. The call or confirmation I was supposed to get before my given appointment never came. I spent half of my day on the phone trying to follow up. Finally I was given a new fitment appointment. I arrived way before time and squeezed other people who came after me and was told over an hour past my appointment that it was no longer possible to do mine. Why was I not offered a mobile service to begin with?
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PG Glass's replyOfficial
18 Jul 2025, 15:18Good Day.Thank you for taking the time to share your experience with us. We would like to offer our sincere apologies for the inconvenience and frustration caused throughout your windscreen fitment process.It is unacceptable that you were not sent the reference as promised, did not receive confirmation before your appointment, and had to spend a significant amount of time following up on what should have been a simple process. Furthermore, being made to wait at the branch only to be turned away is deeply regrettable, and we understand how upsetting and inconvenient this must have been.Your feedback highlights a serious breakdown in our service and communication, and we take full responsibility for this. We are currently reviewing what went wrong to ensure appropriate action is taken and that this is not repeated.We also acknowledge your valid concern about not being offered a mobile service, and we are addressing this with the relevant teams to ensure our customers are made fully aware of all available options upfront.
Kind Regards
PG Glass HO
Kind Regards
PG Glass HO
PG Glass's reply18 Jul 2025, 15:18
Official
Good Day.Thank you for taking the time to share your experience with us. We would like to offer our sincere apologies for the inconvenience and frustration caused throughout your windscreen fitment process.It is unacceptable that you were not sent the reference as promised, did not receive confirmation before your appointment, and had to spend a significant amount of time following up on what should have been a simple process. Furthermore, being made to wait at the branch only to be turned away is deeply regrettable, and we understand how upsetting and inconvenient this must have been.Your feedback highlights a serious breakdown in our service and communication, and we take full responsibility for this. We are currently reviewing what went wrong to ensure appropriate action is taken and that this is not repeated.We also acknowledge your valid concern about not being offered a mobile service, and we are addressing this with the relevant teams to ensure our customers are made fully aware of all available options upfront.
Kind Regards
PG Glass HO
Kind Regards
PG Glass HO