PG Glass Menlyn is really bad

I had the unfortunate time at PG Glass Menlyn yesterday 31 July 2025, I was informed I could come in for my windscreen replacement and when I arrived I was told that it would take more than 1 hour when I was initially informed it would be 1 hour so I was advised to come back at 3pm and I did so. Upon arriving, my car was taken to get the replacement, only for me to be told a few minutes later that I need to enter the actual fitment centre where I was shown a crack windscreen which was meant to be my new windscreen and told that “it came like this from the storeroom”. So after driving to the centre twice, I received no new windscreen and no apologies whatsoever, honestly the worst experience I have ever had