PG Glass Menlyn || Failure to Order Windscreen and Misrepresentation

On 5 January 2026, I went to PG Glass Menlyn to register a claim for a new windscreen. I was informed that the windscreen needed to be ordered from Land Rover. Before leaving PG Glass Menlyn that day, I was assured that the order had been placed. I was further told that the windscreen was on back order, had to come from the UK, and would arrive within two weeks.

I followed up regularly and was later contacted by PG Glass Menlyn, who advised that the windscreen would arrive this week and that I could bring my vehicle in for fitment on Wednesday, 28 January. However, on Monday, 26 January, I received another call stating that there was a delay and that the order would only arrive on 18 February.

I asked which Land Rover dealer they had ordered from and contacted the dealer directly, only to discover that PG Glass Menlyn had never placed the order on 5 January as claimed. The order was only placed on Saturday, 24 January. I have written confirmation from the Parts Advisor at Land Rover Waterford to verify this. When I confronted PG Glass Menlyn, they admitted to making a mistake.

This is unacceptable and highly unprofessional. Instead of being honest about forgetting to place the order, PG Glass Menlyn chose to mislead me by blaming Land Rover for not having stock. This level of service is disgraceful, and I will never deal with PG Glass again.

King Price Insurance, please take note of this matter and contact me should you require my claim number.