PG Glass Menlyn bad service

Good day,

I registered 2x claims for windscreens on 10/1/2018 with Bogiwe Khoza over the phone at Menlyn PG Glass. I asked if the mobile unit can come to our offices in Centurion, it was arranged like that. Bongiwe said the mobile unit will call me to arrange time & date. She gave me mobile unit nr ********** .

I called the mobile unit nr from 15/1 - 18/1 with no luck. The line is either engaged or just rings and no 1 picks it up.

On 18/1/2017 I called Menlyn PG Glass and spoke to Riaan and told him that no 1 has called me yet to arrange date & time for install. He said he would call Mobile unit and get them to send windscreens to Menlyn. Then he would call me as soon as it is there, i will bring the vehicles to Menlyn as this is bad service to wait this long for windscreen. Riaan never called back to say what was going on.

On 19/1/2017 I called Menlyn again and Riaan wasn't available i spoke to Tumi and explained everything again. She said that she would call Mobile and sort it out just as Riaan said when i spoke to him.

The director of the company called menlyn 19/1/2017 after i spoke to Tumi to speak to Manager Jannie. He wasn't available and we left a message to call Johan back. Jannie never called back.

On 24/1/2018 i called Menlyn and spoke to Tumi. She couldn't remember me, and i had to explain everything again. This is really frustrating. Tumi said the insurance claim got declined because the policy nr was wrong. Bongiwe captured it wrong on the system.

No 1 from PG Glass Menlyn, the call centre or the mobile unit has called me back to say claim is declined or ever called me back with feedback of my claim. This is pathetic very very bad service.

No person has to wait 14 days for communication or a windscreen, and i still don't have this sorted.

Thanks

Desire