PG GLASS MENLYN

Car taken in to replace windscreen on Thursday morning 04 December 2025; I was told that car would ready for collection at approx. 16:00 that afternoon.

Subsequently contacted at approx. 14:00 and advised that they ‘have a problem’ and car will only be ready at 11:30 on Friday the 05th of December 2025 - to which I respond that I need my vehicle by 11:00 on Friday the 05th of December 2025 at I have prior commitments that I need to attend. I am advised to come collect my car at 11:00 on Friday the 05th of December 2025.

I arrive at PG Glass Menlyn at 11:00 on Friday the 05th of November 2025 to collect vehicle; to my shock and dismay, the vehicle is still standing outside and the windscreen has not been replaced as yet. I am told that it will be going into the workshop next to which I respond that it cannot as I have a prior commitment which I have to be at by 11:30. I need my vehicle immediately. No apology is offered, merely a ‘shrug of the shoulders’.

I am then told that I will be contact the same afternoon to arrange a date and time for a mobile service replacement; to my ‘surprise’, I have not been contacted.

So you spend money on uber over 2 days as your car is supposedly being attended to only to find out nothing has been done. No apology, no accountability and no concerted attempt to remedy….merely a shrug of the shoulders and empty commitments.