PG Glass, Keep Away, Pathetic Service.

What ever you do, STAY AWAY from this utterly useless company, Got a cracked windscreen on Tuesday 8th May 2018, had the companies insurance claim processed by Wednesday, Got emails and all to prove that all was okay, only to get there at 12H00 today Friday the 11th May 2018 as told to do so by "Rene Henning", sat there for one hour, only to be told that they sent the windscreen back as our claim had been rejected. Phoned the insurance company, the answer from them is NO, it has not been rejected and must be replaced. This "Senior Customer Service Consultant" "Rene Henning", then shows us documents which are not even ours, and is not even our Insurance Company. You talk about been unprofessional, well this is a total understatement. They do not do their paperwork properly, they have no idea what is going on, there is chaos everywhere you look, and to crown matters you wait for one hour to be told this. I know for a fact that PG Glass did NOT get the windscreen, as it was a TALL story, they are absolutely pathetic in their customer service. Instead of picking up a phone and phoning to check everything. Whoever reads this from the company, please close the branch at ALLENS NECK, as it is completely useless, with non existent customer service.

Will never darken their doors again.