PG Glass is a BAD service provider

on the 9th of December 2015 i logged a call for PG Glass sandton to replace my windscreen<br> two weeks later i'm still without a good windscreen. when i call PG Glass they continually place me on hold for more than 20 minutes<br> i called multiple occasions making a follow up with their call center no one is in position to assist<br> <br> i think Absa Idirect should delete or replace them as their service provider cause they understand less of customer service and care less. they are a bad reputation to Absa Idirect i think also they are in a wrong business.<br> <br> its a shame how they don't understand reputation damage how it relates to customer service satisfaction.