PG Glass - Incompetance &

I had a cracked windscreen 2 weeks ago, the crack has now spread down the entire windscreen.<br> Sunday 24/1 I left a message on the 24 hr call number<br> Monday 25/1 I spoke the call centre and they processed looking to for insurance approval<br> Tried to call a number of times after to confirm if was sorted<br> Tuesday 27/1 Went into PG Fourways with reference number (***)<br> Told windscreen would need to be ordered, left emails and calls and was finally confirmed to be done on Wednesday 3/2<br> Wednesday 3/2 went in and was told wrong windscreen was ordered, and would call back as person who ordered was not there.<br> E-mailed PG Fourways to let them know I wanted somebody to come out now due to time wasted, and called call line 080808<br> Friday 5/2 I have still not had a call, still have the insurance approval reference number and still have an ever increasing crack on my windscreen.