1 reviews | Active since Jul 2020
PG Glass Herm**** - SHOCKING Service
I had the rudest most dismissive service from the main fitter at PG Glass Herm**** when checking our car in to have the windscreen replaced today. His attitude towards us when he first came out to check the car for scratches/damage before they started the windscreen replacement was unacceptably rude. It was if he thought he was doing us a favour by just being there to check our car and then found fault with every panel on the car and every aspect of the interior in a way that belittled us. After 2 mins of this shocking attitude I said we would leave and rather take the car to Cape Town. This was because I could not trust this man to work on our car. He did not say a word and just threw the car keys on the floor and walked away. The front desk manager tried to apologies quietly but it was obvious he had no control of the situation. This man destroyed 30 years of Brand Credibility based on good service we had from the Wynberg Cape Town branch, in two minutes. This is a one man Brand destruction genius that should not deal with clients. This is a warning to anyone thinking of using the Herm**** PG Glass - pick another branch or use a competitor business.
Thank you for bring this matter to our attention.
We are sorry to hear that you've had a less than satisfactory experience.
Your feedback is important to us and we would like to apologise for any inconvenience or disappointment you have encountered
We will do our best to correct the situation as soon as possible and ensure that this does not happen again.
Kind Regards
PG Glass HO
Thank you for bring this matter to our attention.
We are sorry to hear that you've had a less than satisfactory experience.
Your feedback is important to us and we would like to apologise for any inconvenience or disappointment you have encountered
We will do our best to correct the situation as soon as possible and ensure that this does not happen again.
Kind Regards
PG Glass HO
