PG Glass Greenpoint Dismal Service

Just came back from the PG Glass in Greenpoint, Cape Town. What an absolute joke, I called a day prior to ask if I needed to book the car in or arrange anything, I was assured that it was a very easy fix and would take just an hour and a half, no need to book anything in. When I arrived with my replacement window, I was greeted with complete disinterest, I felt lucky to even be helped, when I was helped, I was told; "oh this is going to be so much work" to which I genuinely thought he was making a joke, he wasn't. I was then told how he was going to charge me more cause "now I'm using too much of his time" I said I was happy to pay for the time, "just quote me and we can make a plan" I said. He then started to suggest that he could not do it today, having assured me the day before it would take 1hr30min now it would not be able to be done in an entire 10 hr day. I have been driving around for 3 days with a smashed window and so took the car to Glassfit who very happily said they could get the car done within the day, you know, real customer service.

I really don't mind that I would have had to wait for a day to get the car but firstly, tell me that in an apologetic way as it is your fault for not getting the relevant info regarding how long the installation would take. Secondly, try and make a plan for me, call another branch, propose a solution, don't tell me that I'm "using too much of your time" and that you're "gonna charge me more now" like I'm some shmuck who is asking for a favor. Sort your staff out.

Maybe glassfit offer a training course?