PG glass Fourways has no sense of urgency

I have had to replace 2 windshields to the same car in the past 2 months. Both times, I have had to be the one following up with PG glass Fourways on my claim. They never bother keeping me in the loop or advise if they have challenges with my insurance so I can speed things up if need be with my broker. Instead, the first time, I called after 9 days(post the quote) and I was told the claim was rejected…only to be called an hour later to be advised that the same claim was approved. Which simply means this was actioned just after I had called. The second time, I called 14 days later (post the quote) and was told that someone will get back to me. I then received a call from head office for me to rate my experience…to which I advised I’m still awaiting response on my claim for the second time. There clearly is a huge disconnect between what is happening at Fourways and what head office thinks is happening. The unfortunate part is that I need a 3rd windshield on the same car (another stone happened)….but I will never!!! Ever use PG glass Fourways again!