PG Glass Fourways crossing is so useless

What a joke this company is. I requested a quote from PG Glass telephonically at the beginning of May. My passenger window was damaged. The quote never came through so I did my own research and managed to source a window. I then went in physically and Minenhle helped me and used my window quote and added mark up for doing nothing. I managed to pay the amount quoted so she could order the window. She came back on email saying window would arrive on 4June. I kept emailing after the 4th to see when I could come for fitting. No response on my email. I tried to call the call centre and all u get is music on the phone. I waited as long as 23 minutes. No answer and still no one responded to my mails. I managed to leave work early on the 10th of June and spoke to a lady by the name of Alice who promised to call me first thing in the morning. I still don’t have any calls and I would like a refund and take my business elsewhere because PH Glass staff is so useless.