PG Glass Edenvale - Poor Service

I am very disappointed and unhappy of the kind of service that we are receiving from PG Glass Edenvale. I claim was put through on the 2nd of December 2020. Till today we still do not have a glass fitted. We are told that the glass got damaged and a new glass was ordered and still have not been delivered to date. An SLA of 5 working days turned to 10 working to indefinite. Does PG Glass not have SLAs with their suppliers that customers must suffer. There are heavy rains going on and scheduled through the week while the car does not have glass. We are meant to understand that the supplier is not delivering. Our insurance CTU and PG Glass Edenvale do not take this with urgency, the fact that we have been waiting and it is the 3rd week now. Our insurance is paid on time very month without fail. I am very disappointed also with the ladies at PG Glass Edenvale in the manner in which they deal with customers and brushing off claims as if there is nothing wrong. Too disappointed with this service I am subjected to.