PG Glass Edenvale BAD SERVICE

Submitted a home glass claim via SAHL, they gave it to PG Glass. Received a message that they passed it on to PG Glass Edenvale (50 km away). After various phone calls, they sent out a team on a Friday, who found the work is too big for them or outside their allowance. Did not hear from them again. Confirmed with SAHL that the claim was approved, put no news from PG Edenvale. Tried to phone them direct, put kept on being switched back to the national number, where they could not really contribute. Manage to contact them approx 1 week ago and made appointment for 30 November. Tried to confirm a number of times to no avail. Got hold of them at 07h30 on 30 November to make sure. They had to search for the ticket, but said a team will do it on 30 November. It is 30 November 16h00 and no team. Summary: Bad telephone system switching me back to the national number with them not really being able to do something. Very Bad for Edenvale not to answer and not to ever return a call as promised, get switched of to manager. Now 53 days later!!!