PG Glass East rand - Empty promises and bad customer service

My company placed an order with Pg glass on 25-10-2019. We dealt with Dunisane at the PGG JHB EAST BUILDING GLASS BRANCH, it took him 4 attempts to send a pro forma. Through for payment over 5 days eventually it came through and we paid immediately on 25-10-2019, he said the eta would be 10-12 days but he would try speak to the factory, we never heard from him thereafter we continued to phone him daily on most occasions waiting between 20-30 min to be attended to, last week after 13 days we confirmed with Dumisane on Thursday & Friday that we could pick up our delivery on Tuesday’ the 12tn November this we conveyed to our customer, this afternoon we where put through to Vasco who is meant to be the acting manager, he is rude and off hand and said he cannot give an ETA now but sometime next week, that will make it over 3 weeks we have waited for this glass and there is no guarantee we will get it next week after all the empty promises. We have confirmed with our customer each time we get these empty promises from Pg glass and our customer is very upset with us due to the incompetence and lack of customer service of Pg glass.

A warning to the public please don’t deal with pg glass unless you want heartache and stress, I have been in business for over 27 years and this is the worst customer service I have ever experienced.