PG Glass dont need my business

I am not writing this as a first time unhappy customer. I am writing this review as it is now the 3rd claim with PG Glass for a windscreen replacement that I feel that they do not want my business. They are quick to quote, but then I have to follow up every week to check on the status of the claim. Firstly my insurance broker send the letter of authorisation to PG glass and it was never registered. A week later I phoned and had to ask another person to register the claim. I was then told that I will be notified when the windscreen will be replaced. Another week later and when I phoned I was told that they waiting for authorisation from my insurance. That was indeed the letter I send a week before. Still no joy. Either the staff at PG Glass is *********** or they do not need the business where I would then advise my insurance company to use a different supplier.