PG Glass disappoints Booking Confirmation CRM:***

I am extremely disappointed with the level of service I received from PG Glass.

Over the Easter weekend, I made an online booking for Saturday morning at the Cape Town City branch in Barrack Street. I was instructed to arrive at 07:45, which I did. However, the branch was not open, and I ended up waiting until 08:45, a full hour , with no staff in sight and no communication whatsoever.

During this time, I contacted PGGlass customer service three times. On each occasion, I was either kept on hold or told that someone would call me back. No one ever did. On my final attempt, I was simply told that they could not get hold of the branch. Despite this, no proactive effort was made to inform me earlier or to resolve the situation while I was waiting there.

What is particularly frustrating is that, after all of this inconvenience, I have not received a single apology. Instead, I received a call today from the same branch asking whether I still want to bring my car in.

This reflects a complete lack of respect for a customer’s time and a serious breakdown in communication between the branch and customer service. At the very least, one would expect accountability and a sincere apology.

I would appreciate a proper explanation for what went wrong, as well as some assurance that this kind of service failure will be addressed.