PG Glass - Complete Dishonesty or Incompetence

<p>My insurance claim was processed and authorized on the 3rd May 2017 (Ref ********** ) for a left front window. All details were passed onto the supplier – PG Glass. After making a couple of calls I was told that there is no stock. Out of total frustration I called again on 1 June 2017. I was then told by PG Glass (Michael) that they contacted me 8 times already to fit the glass (A complete lie). After telling him it is impossible because contact will either be on cell, and I see no record of either calls or SMS on my phone or via my work number in which cash my receptionist would have informed me. I was then put through to Krugersdorp (Sam) and after I was disconnected 5x, I finally got through. Here I was told a total different story – now they told me the glass was only expected 12 June 2017 and that it was not the original from manufacturer (which was approved by insurer and confirmed with PG Glass) but a replacement glass, again, they were dishonest by not telling the truth. When I confronted them about the dishonesty they kept on putting the phone down. What a bunch of *****!!</p>