1 reviews | Active since Dec 2022
PG Glass Centurion BAD SERVICE
PG Glass Centurion: A claim was submitted on the 18th of Nov to replace my windscreen, exact details were given through and they had to submit twice to my insurer for not ordering the correct windscreen the first time. We eventually got a call on the 23rd to have our windscreen installed on the 25th of November. Took the vehicle to them on the 25th, fitment will only take 1h30min - after 1h30min we got a call saying that they order the incorrect windscreen and they will fit the old windscreen back into the vehicle. They will order the correct windscreen and let us know when to bring the vehicle back for fitment. We drove with this old windscreen since the 25th and noticed that the left side rubber is coming out, thus leaving us at risk if we would have driven in the rain and anything could have happened. Up to today we have no ETA and no idea when to expect the windscreen to be fitted. We had to phone and follow up when can we expect a replacement windscreen, then we get answers like "maybe this week"
We are very disappointed in the service we receive from PG Glass Centurion. Won't recommend any fitment to anyone from this store.
Thank you for bringing this matter to our attention.
Our sincere apology for the inconvenience caused, we will further look into the matter and contact you back.
Regards,
PG Glass Head Office.
Thank you for bringing this matter to our attention.
Our sincere apology for the inconvenience caused, we will further look into the matter and contact you back.
Regards,
PG Glass Head Office.
