NL
Nicole L
1 reviews | Active since Jul 2024
22 Jul 2024, 13:32
PG Glass Centurion
When I phoned on the day to confirm booking, was told there is no glass. Then suddenly there was spare glass for the repair. Quote received via call did not agree to amount I had to pay after work was done (had to pay more after being told I'd receive discount). Moulding of windscreen was damaged and hidden from me until I queried it. Different stories were told about the moulding being damaged. Ordered moulding and told to come back 2 days later. When I called, no moulding was ordered.
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Replies (1)PG Glass's replyOfficial
23 Jul 2024, 08:20 Good Day Nicole
Thank you for bring this matter to our attention.
We are sorry to hear that you've had a less than satisfactory experience.
Your feedback is important to us and we would like to apologise for any inconvenience or disappointment you have encountered
We will do our best to correct the situation as soon as possible and ensure that this does not happen again.
Kind Regards
PG Glass HO
Thank you for bring this matter to our attention.
We are sorry to hear that you've had a less than satisfactory experience.
Your feedback is important to us and we would like to apologise for any inconvenience or disappointment you have encountered
We will do our best to correct the situation as soon as possible and ensure that this does not happen again.
Kind Regards
PG Glass HO
PG Glass's reply23 Jul 2024, 08:20
Official
Good Day Nicole
Thank you for bring this matter to our attention.
We are sorry to hear that you've had a less than satisfactory experience.
Your feedback is important to us and we would like to apologise for any inconvenience or disappointment you have encountered
We will do our best to correct the situation as soon as possible and ensure that this does not happen again.
Kind Regards
PG Glass HO
Thank you for bring this matter to our attention.
We are sorry to hear that you've had a less than satisfactory experience.
Your feedback is important to us and we would like to apologise for any inconvenience or disappointment you have encountered
We will do our best to correct the situation as soon as possible and ensure that this does not happen again.
Kind Regards
PG Glass HO
