PG Glass

I had a client who need a cracked windscreen repaired, the insurance company authorised the replacement at PG Glass. PG called the client and made a booking from Friday at their Cresta branch. When the client went to PG they advised him that the windscreen had been delivered to their Sandton branch and offered no solution. I have since spoken to at least 8 of PG "Pit Crew" each consultant promising to get back to me with a solution!!! Not one call has been received!!! I can't even say shocking service because there was NO service.