JM
Jason M
1 reviews | Active since Aug 2025
19 Aug 2025, 09:16
PG Glass bullies
PG glass is shocking with communication regarding excess payable, I was informed the excess was going to be R974.00, yet after installation they said the excess was R10K. They held me ransom until it was paid yet I have a recording telling me R974.00. Shocking for PG who has a national footprint and denies this after playing the recording. PG must remember that their dishonesty and bullying tactics WILL close their business and one wonders why they would take a risk for R10K to destroy their business.
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PG Glass's replyOfficial
19 Aug 2025, 10:20Good Day Jason,Thank you for bringing this matter to our attention.We sincerely apologise for the frustration and inconvenience caused regarding the communication of your excess amount. We understand how upsetting it must have been to be quoted one figure and then informed of a different amount after the installation. Please rest assured that it is never our intention to mislead or inconvenience our clients.We take your feedback very seriously and will escalate this matter internally to ensure it is thoroughly investigated.Your experience is not the standard of service we aim to provide, and we regret the negative impression this has left. We truly value your support and assure you that corrective action will be taken to prevent a recurrence.Thank you once again for highlighting this. We will provide you with feedback on the outcome as soon as possible.
Kind Regards
PG Glass HO
Kind Regards
PG Glass HO
PG Glass's reply19 Aug 2025, 10:20
Official
Good Day Jason,Thank you for bringing this matter to our attention.We sincerely apologise for the frustration and inconvenience caused regarding the communication of your excess amount. We understand how upsetting it must have been to be quoted one figure and then informed of a different amount after the installation. Please rest assured that it is never our intention to mislead or inconvenience our clients.We take your feedback very seriously and will escalate this matter internally to ensure it is thoroughly investigated.Your experience is not the standard of service we aim to provide, and we regret the negative impression this has left. We truly value your support and assure you that corrective action will be taken to prevent a recurrence.Thank you once again for highlighting this. We will provide you with feedback on the outcome as soon as possible.
Kind Regards
PG Glass HO
Kind Regards
PG Glass HO