1 reviews | Active since May 2012
PG Glass booking system?
I tried booking my car to get the windscreen replaced. I called about 6 times on 13 December 2023, but I could not get through to anyone. I resorted to using their WhatsApp number ***) from the website and made a booking for 21 December 20203. When I got to the branch where the booking was made, they didn't have any info on my booking or even that there is a WhatsApp number.
The delay has cost me unnecessary time and money. I got a hold of the call centre and all they can do it put me through to the branch I tried to make the booking with...All the branch says that there is nothing they can do? Like not even refer me to a different branch? a mobile team? Nothing?
So I had to revert to writing this review as no-one can seem to help me?...
We acknowledge receipt of your complaint.
We regard this matter in the most serious light and please know that it is receiving our urgent attention.
You will be contacted shortly to resolve this complaint.
Kind Regards
PG Glass HO
We acknowledge receipt of your complaint.
We regard this matter in the most serious light and please know that it is receiving our urgent attention.
You will be contacted shortly to resolve this complaint.
Kind Regards
PG Glass HO
I appreciate the prompt response and resolution to my problem.
The team at the Boksburg branch handled the replacement well and efficiently.
I appreciate the prompt response and resolution to my problem.
The team at the Boksburg branch handled the replacement well and efficiently.
Thank you for granting us the opportunity to correct our mistake and for the positive feedback
Warm Regards
PG Glass HO
Thank you for granting us the opportunity to correct our mistake and for the positive feedback
Warm Regards
PG Glass HO