PG GLASS BELLVILLE - WORST SERVICE PROVIDER IN SA

PG GLASS BELLVILLE

Last week I ordered a glass telephonically, front passenger window for a Suzuki Swift, with one of your agents. She assured me that the glass would be there on Friday (29/05). This was however not the case.

When I arrived at PG Glass Bellville on Friday the 29th at 11am I was told that the window never arrived. After previously being told that there is no stock in the Western Cape they were magically able to find stock locally and promised that it would be there at 3pm. I had to stay in the area till then as I live in Table View. I asked them to let me know as soon as the glass arrived, which they did not do - I had to phone them!

When I got there they "suddenly" realised that the window they procured was not the right colour tint... Not sure how this could happen since they saw my car with their own eyes prior to ordering the window ???

As you can imagine, by then my patients was nonexistent. I told them that I no longer want the window and then got asked what they are supposed to do with it now (I would rather not repeat what my response was to this).

I wasted a whole day during which I could have been seeing clients of my own instead of driving to Bellville and back for no reason.

The branch manager Natali was of no assistanse, since according to her she was not aware of the issue. I have worked with clients for years and have been a branch manager myself and can testify that nothing transpired without me knowing about it (especially when it involves an unhappy client). If she is not there to oversee and ensure client satisfaction, why is she there ??

I also phoned your helpline (again) and asked to speak to the lady who assisted me previously, I was told that she would phone me back... It's been almost 4 days.

I decided to contact another service provider, Auto Boys in Paarden Eiland. They were able to source the CORRECT WINDOW with the CORRECT TINT within 2 days (of which one was a Sunday). They phoned me the second the glass arrived, as one would expect any service provider to do. Not only did they provide me with excellent service they also charged me less than half of what PG Glass quoted me.

I look forward to your response.

Kind regards,