RE
Regardt E
1 reviews | Active since Feb 2020
30 Jan 2026, 15:34
PG Glass Allens Nek
PG Glass Allens Nek - what a total failure of client service! If you are able to avoid, do so. Will save you a bunch of frustration. Phone calls don't get answered - ever, claims don't get approved! You have to do everything yourself. Will never ever ever go there - we will rather drive 10 minutes further where there is some sort of client service. I cant express how poor they are!!!
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PG Glass's replyOfficial
05 Mar 2026, 11:58 Good Day Regardt,
Thank you for sharing your feedback with us.Please accept our sincere apologies for the poor experience you encountered at our Allens Nek branch. We understand how frustrating it must have been to experience unanswered calls, delays in claims approval, and the need to manage everything yourself. This is not the level of service we aim to provide.Your concerns have been escalated to the relevant team for review so that improvements can be made to communication, claim handling, and overall client service at the branch. We regret the inconvenience and frustration this has caused you and appreciate you bringing it to our attention.
Kind Regards,
Service Recovery Team
PG Glass
Thank you for sharing your feedback with us.Please accept our sincere apologies for the poor experience you encountered at our Allens Nek branch. We understand how frustrating it must have been to experience unanswered calls, delays in claims approval, and the need to manage everything yourself. This is not the level of service we aim to provide.Your concerns have been escalated to the relevant team for review so that improvements can be made to communication, claim handling, and overall client service at the branch. We regret the inconvenience and frustration this has caused you and appreciate you bringing it to our attention.
Kind Regards,
Service Recovery Team
PG Glass
PG Glass's reply05 Mar 2026, 11:58
Official
Good Day Regardt,
Thank you for sharing your feedback with us.Please accept our sincere apologies for the poor experience you encountered at our Allens Nek branch. We understand how frustrating it must have been to experience unanswered calls, delays in claims approval, and the need to manage everything yourself. This is not the level of service we aim to provide.Your concerns have been escalated to the relevant team for review so that improvements can be made to communication, claim handling, and overall client service at the branch. We regret the inconvenience and frustration this has caused you and appreciate you bringing it to our attention.
Kind Regards,
Service Recovery Team
PG Glass
Thank you for sharing your feedback with us.Please accept our sincere apologies for the poor experience you encountered at our Allens Nek branch. We understand how frustrating it must have been to experience unanswered calls, delays in claims approval, and the need to manage everything yourself. This is not the level of service we aim to provide.Your concerns have been escalated to the relevant team for review so that improvements can be made to communication, claim handling, and overall client service at the branch. We regret the inconvenience and frustration this has caused you and appreciate you bringing it to our attention.
Kind Regards,
Service Recovery Team
PG Glass