PG Glass Alberton SHOCKING service

My partner handed in his car today for his windscreen to be refitted. They then cracked the windscreen and would not commence ordering the replacement until we had obtained a claim number from the insurer. THEN call us and ask for the VIN and Chassis number WHILE they were in possession of the car. We are then told that we are most likely not going to receive the car until the end of business tomorrow. We were also then offered the choice to have the broken windscreen refitted until the new part arrives.