PG Glass Alberton - Lessons to be Learnt

Our Insurance required an Inspection Certificate on a vehicle we obtained and requested that this be done by PG Glass. The Alberton branch was visited yesterday and the service is absolutely shocking, in fact, it's non-existent. Those working at the Service Counter have absolutely no idea what "customer service" is. On arriving we were instructed to write our name in the book and take a seat. Firstly, the two gentlemen at Reception had a lengthy conversation, the one left and other other proceeded to the the workshop, clearly he didn't sleep the previous night, his yawn was a matter of public display, not even a hand over his mouth, the lady who had told us to wait remained sitting behind the counter and 20 minutes later called me to advise we could now view the vehicle. What would have been the difference of attending to me immediately as other clients were already being serviced, why the wait, not as if the Reception was overcrowded with clients. I work in a Service industry and if the behaviour displayed yesterday happened in my workplace, we would have been taken to task. Clearly there is no supervision and time is of no concern, they delay the process as close to closing time as possible. In comparison to The Glen, Alberton needs to learn how and what service is all about, I will never visit that branch again nor refer anyone to them.