JG
Johanmes G
1 reviews | Active since Aug 2022
14 Feb 2026, 12:19
PG Glass Alberton
Do not take your vehicle to PG Glass Alberton, these people don't have a clue on how to service a client. Brought my vehicle in on 07/012026 to have the windscreen replaced, waited 1h30 to be notified the replacement windscreen has cracked and therefore they cannot replace it, should bring it back the following Saturday. Today, 14/01/2026, brought the vehicle in, was informed they have the windscreen and will replace same. Waited for contact from them to collect vehicle, never happened. Arrived at the shop only to be told the windscreen does not fit and they have already taken out the damaged windscreen. Now I'm stuck without a vehicle and no way forward. Absolutely pathetic!!!
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PG Glass's replyOfficial
05 Mar 2026, 11:54 Good Day Johanmes,
Thank you for bringing this matter to our attention.Please accept our sincere apologies for the experience you had at our Alberton branch. We understand how frustrating and inconvenient this situation must have been, especially after returning for the second appointment only to experience further issues with the windscreen fitment and communication. Being left without your vehicle is certainly not acceptable and is not the level of service we aim to provide.Your feedback has been noted with concern and the matter will be escalated to the relevant team for investigation so that we can understand what occurred and ensure that the necessary corrective actions are taken.We truly regret the inconvenience caused and appreciate you bringing this to our attention.
Kind Regards,
Service Recovery Team
PG Glass
Thank you for bringing this matter to our attention.Please accept our sincere apologies for the experience you had at our Alberton branch. We understand how frustrating and inconvenient this situation must have been, especially after returning for the second appointment only to experience further issues with the windscreen fitment and communication. Being left without your vehicle is certainly not acceptable and is not the level of service we aim to provide.Your feedback has been noted with concern and the matter will be escalated to the relevant team for investigation so that we can understand what occurred and ensure that the necessary corrective actions are taken.We truly regret the inconvenience caused and appreciate you bringing this to our attention.
Kind Regards,
Service Recovery Team
PG Glass
PG Glass's reply05 Mar 2026, 11:54
Official
Good Day Johanmes,
Thank you for bringing this matter to our attention.Please accept our sincere apologies for the experience you had at our Alberton branch. We understand how frustrating and inconvenient this situation must have been, especially after returning for the second appointment only to experience further issues with the windscreen fitment and communication. Being left without your vehicle is certainly not acceptable and is not the level of service we aim to provide.Your feedback has been noted with concern and the matter will be escalated to the relevant team for investigation so that we can understand what occurred and ensure that the necessary corrective actions are taken.We truly regret the inconvenience caused and appreciate you bringing this to our attention.
Kind Regards,
Service Recovery Team
PG Glass
Thank you for bringing this matter to our attention.Please accept our sincere apologies for the experience you had at our Alberton branch. We understand how frustrating and inconvenient this situation must have been, especially after returning for the second appointment only to experience further issues with the windscreen fitment and communication. Being left without your vehicle is certainly not acceptable and is not the level of service we aim to provide.Your feedback has been noted with concern and the matter will be escalated to the relevant team for investigation so that we can understand what occurred and ensure that the necessary corrective actions are taken.We truly regret the inconvenience caused and appreciate you bringing this to our attention.
Kind Regards,
Service Recovery Team
PG Glass