LD
Lance D
1 reviews | Active since Jan 2014
04 Mar 2026, 13:42
PG Glass A Disgrace
PG Auto glass has taken weeks and weeks to supply the correct windscreen for my vehicle. The danger of having to drive with a crack running the width of the entire windscreen cannot be underestimated. Reaching out to the senior management was met with a refusal to take any calls , nor ensure any communication . nor assistance. Attitude such as this is disgraceful and unacceptable.
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PG Glass's replyOfficial
05 Mar 2026, 11:42Good Day,
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the delays experienced in supplying the correct windscreen for your vehicle, as well as for the frustration and inconvenience this has caused. We fully understand your concern regarding the safety risks associated with driving with a cracked windscreen, and we regret that the process has taken longer than expected. Your feedback regarding the lack of communication and difficulty in reaching senior management is also noted with concern, as this is not the level of service we strive to provide to our clients. Please be assured that we are currently following up on this matter as a priority to determine the status of the correct windscreen and to ensure that a suitable solution is provided to you as soon as possible. We will keep you updated on the progress and arrange the replacement at the earliest available opportunity.
Kind Regards
PG Glass HeadOffice
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the delays experienced in supplying the correct windscreen for your vehicle, as well as for the frustration and inconvenience this has caused. We fully understand your concern regarding the safety risks associated with driving with a cracked windscreen, and we regret that the process has taken longer than expected. Your feedback regarding the lack of communication and difficulty in reaching senior management is also noted with concern, as this is not the level of service we strive to provide to our clients. Please be assured that we are currently following up on this matter as a priority to determine the status of the correct windscreen and to ensure that a suitable solution is provided to you as soon as possible. We will keep you updated on the progress and arrange the replacement at the earliest available opportunity.
Kind Regards
PG Glass HeadOffice
PG Glass's reply05 Mar 2026, 11:42
Official
Good Day,
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the delays experienced in supplying the correct windscreen for your vehicle, as well as for the frustration and inconvenience this has caused. We fully understand your concern regarding the safety risks associated with driving with a cracked windscreen, and we regret that the process has taken longer than expected. Your feedback regarding the lack of communication and difficulty in reaching senior management is also noted with concern, as this is not the level of service we strive to provide to our clients. Please be assured that we are currently following up on this matter as a priority to determine the status of the correct windscreen and to ensure that a suitable solution is provided to you as soon as possible. We will keep you updated on the progress and arrange the replacement at the earliest available opportunity.
Kind Regards
PG Glass HeadOffice
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the delays experienced in supplying the correct windscreen for your vehicle, as well as for the frustration and inconvenience this has caused. We fully understand your concern regarding the safety risks associated with driving with a cracked windscreen, and we regret that the process has taken longer than expected. Your feedback regarding the lack of communication and difficulty in reaching senior management is also noted with concern, as this is not the level of service we strive to provide to our clients. Please be assured that we are currently following up on this matter as a priority to determine the status of the correct windscreen and to ensure that a suitable solution is provided to you as soon as possible. We will keep you updated on the progress and arrange the replacement at the earliest available opportunity.
Kind Regards
PG Glass HeadOffice