AL
Alon L
1 reviews | Active since Feb 2023
26 Feb 2026, 23:51
PG glass a company of ****s.
PG autoglass had my vehicle at their Sandton branch supposedly waiting for spares. The branch manager repeatedly to me, telling time and time again that the incorrect spares had been sent amongst other stories. I went to check on my vehicle only to find it covered in a layer of dust and after speaking with other staff there, they informed me that nothing has been done on the vehicle and no parts had been ordered. Eventually organising the spares from a different supplier .Pg head office then informed me that they have changed their minds and will be undertaking the work. I have never dealt with such a ********* unprofessional company in my life.
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PG Glass's replyOfficial
05 Mar 2026, 11:49 Good Day Alon,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the experience you had at our Sandton branch and for the frustration caused by the delays, conflicting information, and lack of progress on your vehicle. This is certainly not the level of professionalism or service that we strive to provide to our clients.
We understand how concerning it must have been to find that no work had been carried out and that the parts had not been ordered as communicated. Your feedback is taken very seriously, and the matter has been escalated internally for investigation so that we can fully understand what occurred and address it with the relevant team.
We regret the inconvenience and disappointment this situation has caused you and appreciate you bringing it to our attention.
Kind Regards,
Service Recovery Team
PG Glass
Service Recovery Team
PG Glass
PG Glass's reply05 Mar 2026, 11:49
Official
Good Day Alon,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the experience you had at our Sandton branch and for the frustration caused by the delays, conflicting information, and lack of progress on your vehicle. This is certainly not the level of professionalism or service that we strive to provide to our clients.
We understand how concerning it must have been to find that no work had been carried out and that the parts had not been ordered as communicated. Your feedback is taken very seriously, and the matter has been escalated internally for investigation so that we can fully understand what occurred and address it with the relevant team.
We regret the inconvenience and disappointment this situation has caused you and appreciate you bringing it to our attention.
Kind Regards,
Service Recovery Team
PG Glass
Service Recovery Team
PG Glass