PG Glass

Unfortunately I had to select a star to continue. I just had one of the most pathetic experience at PG Glass Centurion I ever had with any kind of service delivery. Arrangements was made for the fitment of a new windscreen to my car for today 21st December 2018 at 13:00. I received a reference via SMS on confirmation of the booking. As I arrived just before 13:00 my car was taken to a bay for the fitment and I went to the waiting area while they are busy replacing the windscreen. That was the assumption I had because I have booking for the work to be done, after an hour and expected some progress I noticed that nothing was done to my car, I asked one of the ladies at reception as to what is happening just to be informed, after they went looking for the windscreen, "Sorry sir but we can not find your windscreen, it has not been delivered". My question is how the hell can PG Glass or any one delivering a service make an arrangement with you for work to be done while they have not received the equipment to do the work. It is totally unacceptable.

I have taken it up with PG Glass complains and I hope for them that I get call back and that the windscreen will be replaced as the ensured me tomorrow 22nd December.