MA
Mark A
1 reviews | Active since Feb 2015
31 Mar 2026, 13:08
PG Glass 1/10
PG Glass -terrible service experience. Specifically Edenvale JHB. Took my car in for windshield replacement. Booked via Discovery. App suggests 75 minutes waiting time. Upon arrival told its 3 hours! Had to make alternative plans to accommodate them- no suggestion of apologies - that's just how it is! Now three hours later and 15 attempted calls to PG Glass Edenvale and 5 calls to PG Glass HQ - I still don't know when my car will be ready !!! Note to self - rather book it into the dealer than through PG Glass!
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PG Glass's replyOfficial
14 Apr 2026, 12:54 Good day Mark,Thank you for your feedback.We sincerely apologise for the poor experience you had at our Edenvale branch. The extended waiting time, lack of communication, and difficulty in reaching both the branch and our contact centre are not in line with the level of service we aim to provide.We understand the inconvenience caused, especially after making arrangements based on the initially communicated timeframe. This should have been clearly communicated upfront, along with regular updates on the progress of your vehicle.Your concerns have been escalated to the relevant management team to address the breakdown in communication and ensure improved service delivery going forward.We regret the frustration caused and appreciate you bringing this to our attention.
Kind regards,
PG Glass HO
Kind regards,
PG Glass HO
PG Glass's reply14 Apr 2026, 12:54
Official
Good day Mark,Thank you for your feedback.We sincerely apologise for the poor experience you had at our Edenvale branch. The extended waiting time, lack of communication, and difficulty in reaching both the branch and our contact centre are not in line with the level of service we aim to provide.We understand the inconvenience caused, especially after making arrangements based on the initially communicated timeframe. This should have been clearly communicated upfront, along with regular updates on the progress of your vehicle.Your concerns have been escalated to the relevant management team to address the breakdown in communication and ensure improved service delivery going forward.We regret the frustration caused and appreciate you bringing this to our attention.
Kind regards,
PG Glass HO
Kind regards,
PG Glass HO