Pg glass

P.G glass tableview . We ordered a windscreen for our Volvo V50 and understood and agreed to wait for windscreen to arrived a week after placing the order . We have paid upfront . The Wednesday 15th January 2025 we took the vehicle to have the windscreen installed and left our vehicle at Pg glass tableview . A hour there after we got a call they have the windscreen but there is a small mark on the windscreen and they will have to send the windscreen back and we then have to wait a week for a new windscreen to arrived then they will install . I have explain to the lady we need the windscreen done the same day because the vehcile needs to go to the road test clearance. We then agreed on a discount and had the windscreen done the same day . It was explained refund will be done a week into my bank account. I then received a call the Monday explaining I need to take a copy of my ID and bank letter to state the account is on my name . Why did they not ask me the same day when instalation was done. I had to cancel my client to go to pg glass tableview and to capitec for a bank confirmation letter. I will never deal with pg glass again qnd request my refund this week Monday 20 th Jan 2025 .