PG glass - 0 star service

I’ve never received worse customer service in my entire life. My claim through my insurance was processed on the 14th of Jan. I received a call from PG glass to confirm my claim as well as choose a specific branch, mine being Centurion.

I then receive a call saying they don’t have stock of my windscreen but it will either arrive on Saturday 18/01 or Monday 20/01. To avoid the possibility of the windscreen not being there, I made the appointment for Saturday 25/01.

Come Saturday at 10am we arrive at PG Centurion, we’re told there’s no appointment and no windscreen. Sickening but ok I make the appointment for Monday 27/01 to which I was told we assure you the windscreen will be here. Monday arrives, exact same story.

I phone the PG call centre, and a lady says the technician will phone you back. Till Friday, no call. I must make 10 calls to find follow up with them.

My new appointment with the call out team is now made for Wednesday 05/02. I’ve been told the technician will phone me.

Nothing. No phone calls, no emails. I receive a phone call today 07/02 to say they can fit me in next Thursday 13/02 because they’re waiting for the windscreen.

What pathetic service is this? Am I supposed to run around to find a technician on my own? Am I supposed to do the follow ups with your branches? And I must still pay you the full bill when you’re done? You aren’t doing any favours by assisting me. We pay for these services.

1 month for 1 windscreen. Never seen such shocking service before.