PG Autoglass Fails Consistently

<p>I visited PG Autoglass on Friday (19Aug2016) to submit an insurance claim for the passenger side and windscreen. By Monday (22Aug2016) afternoon the claim was not submitted to my insurer. Upon contacting PG Autoglass, I was informed that the claim was not submitted because they could not contact me on my cell. However, the service agent could not explain why they needed to contact me. After numerous calls on Tuesday, I was informed by PG Autoglass that they had a problem with my policy number, which I still cannot understand. Regardless, I provided the branch manager (Oliver) with the name and direct contact number of my insurance representative that was waiting to approve the claim. On Wednesday (24Aug2016), I was informed that the claim was finally submitted to my insurance. By Thursday, PG Autoglass had failed to take the initiative of contacting my insurer for approval of the claim, and I was forced to facilitate this approval.</p> <p>On Friday (26Aug2016) after a week for the approval process, PG Autoglass Midrand attempted to replace the passenger side glass and windscreen on my vehicle. Minutes after dropping-off my vehicle, I was contacted to indicate that PG Autoglass did not have the correct windscreen and would therefore not be able to complete that installation. On Saturday (27Aug2016) I arrived to collect my vehicle, and it was immediately evident that the passenger side glass was not correct; the glass did not close fully. This could not have been corrected immediately, and I therefore collected my vehicle in that state. Along my drive home, I observed that there is bubble on the smash and grab, glass has left in my door panel, and the automatic locking was not reinstated correctly. Upon arriving at home, I also noticed that my driver side mirror has been scratched.</p> <p>A week and half after visiting PG Autoglass Midrand (Branch Manager - Oliver), my vehicle is in a much worse condition, and I see no commitment from PG Autoglass to correct any one of there complete failures.</p>