Pathetic, Useless PG GLass - Santam please get another service provider

The claim for my motor vehicle glass (rear window) was registered on 27 December 2023 with Santam. On this day, a person from PG Glass phoned me twice to confirm a booking at the Menlyn branch at 9am Saturday 30 December 2023 for the fitting of my rear window. When I got there, i was told that the glass was never ordered. I cannot drive with my car like that, I now have to pay Uber to get me to and from work, to get my children at work etc. PG Glass service is pathetic, they did not even try to compromise for their mistake, they just say sorry, but sorry does not resolve my problem. Now I have to pay a lot of money for ubers, due to their mistake. They told my on Saturday that they will order the glass (which they were supposed to do on the 27th already) and that it should be at the branch tomorrow, but they said they will phone me to confirm and to give me a time to be there tomorrow. Still no word from them, and in the meantime I sit without a car. They wouldn't even cover the back window with a temporary cover, they just refuse. So ********, don't care, PATHETIC!!!!!!! Who is going to refund my money which I spent on Ubers due to their mistake? @Santam, please get another service provider please, PG Glass is useless!!!!