Pathetic service

Such pathetic service. I put a claim in 3rd November 2020 for a windscreen that needs replacing due to storm damage. The first consultant said it would take 7 days. Then I received a call on day 7 to advise they don't have this windscreen and one needs to be ordered that will take 21 days to come in. After repeated calls 21 days later still jo windscreen. Call centre agents and management don't seem to know what the hell thay are doing. They promise to call back but never do. They Tyrone called me and advises he will be picking the windscreen up on the 22nd Dec and will install on the 24th. Still nothing but when I called the call centre again I was advised that my appointment was booked for 12-30 but Tyrone changed it. Later on the 24th I got an sms from Tyrone stating they don't have the windscreen. What pathetic service, you need to go on course on what client service is. So if you still don't ha e the windscreen that means you ****. I would love to give you minus stars but the system won't allow me. We are coming up on 2 months later and Pg glass still can't pu their fingers and get a job done. I will be advising my insurance company aswell. Dont deal with these *****s