BL
Bianca L

1 reviews | Active since Mar 2013

22 Mar 2017, 10:12

Pathetic Service

<p>What a dissapointment dealing or trying to deal with this Company.</p> <p>No one asnwers the phone, you try calling the different branches but go through the same Call Centre which might have given their employees off due to the Public Holiday yesterday because no one ANSWERS the phone. </p> <p>Now I'm expecting a reply from the person dealing with the Hello Peter Complaints and did you notice it get's pulled from a template? They have no real Customer support - read the replies they leave the Consumers on Hello Peter. You definitely have the wrong people working for you.</p> <p> </p> <p>GLASFIT People - GO to GLASFIT!!!!!<br /><br />PS : Don't reply with your unproffesional 'template' of Bull.</p>

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Replies (2)
PG Glass
PG Glass's reply22 Mar 2017, 11:12
Official

The problems that you mentioned have been brought to the attention of our operations department. While the lack of service you experienced is unusual and not the standard of PG Glass, there is no excuse for a lackadaisical attitude on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.

Thank you again for your comments.

Kind Regards

PG Glass Head Office

PG Glass
PG Glass's reply22 Mar 2017, 11:12
Official

The problems that you mentioned have been brought to the attention of our operations department. While the lack of service you experienced is unusual and not the standard of PG Glass, there is no excuse for a lackadaisical attitude on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.

Thank you again for your comments.

Kind Regards

PG Glass Head Office