Pathetic PG Glass

On 26th Sep I contacted the Wonderboom depot to have a windscreen claim attended to . After many calls I managed to get a claim number ********** . When enquireing about having the job done I was told the work wasn't authorised by the insurance company as the policy number was incorrect. My broker contacted PG and on 28th September they called me to find out our address so that windscreen could be replaced. This morning I called PG and was told the claim was denied. My broker has now arranged for an independent supplier to fit the glass today. What a pathetic organisation. I'm not asking for anything out of the ordinary but would merely like to be treated like a customer. If I ran my business like them my doors would have been closed years ago