P G GLASS PINETOWN BAD CUSTOMER SERVICE

Don’t go with the supplier who’s name is well known and advertised … they don’t care about customer service. So today is day number 10 since the garden services kindly shot up a stone with the ****eater and broke the PASSENGER side window of my lovely Renault Duster that is less than a year old….. No problem PG GLASS Pinetown say they can do it… well it was ordered …. 3 days later I phoned only to be told that it had just arrived in stock !!! (they were going to phone me) Bring your car in – we can fit it in 2 hours – max 4 hours.. Long story short… they had the wrong side window… DRIVERS side… no problem says I – will leave car over weekend and they will fit it on Saturday and I can collect MONDAY (day 7 without a car) … Saturday morning phone call by Deshnee of P G Glass.. stating I have a problem cause the cable to the window mechanism is broken!! This car is only 7,5 months old… oh she says when I say they must have broken it… has it been in an accident..!!!!!!!!! long story short my son Brett the owner of the car went down on Saturday and the “learner” glass fitment lady admitted that she had broken it.. MONDAY morning I phoned Mogie the Manageress who was not on duty on Saturday only to be told I must claim on my car warranty for the broken mechanism….for something they broke.>.!!!!!!!!!!! That is was not their responsibility.. I explained that their learner had admitted fault in front of Brett. She said it was not possible and that it was more than likely falling glass that broke the cable!! The glass was still in the window when I delivered it to them (smash and grab treatment had held it in place) Brett was phoned in Jhb by Logan Pillay and was told by Logan that regardless of the fact that they had admitted it in front of 3 employees, it was his word against theirs and that we could not prove anything. PG Glass Pinetown, brakes the mechanism, admits fault, says tell Renault it’s a warranty claim because they not paying a cent. Are business ethics about lying now days??? We have now contacted the Insurance company Santam who have withdrawn the payment of the claim and it is now with Glassfit who are repairing this window along with 2 other jobs we pulled from PG Glass Pinetown. Well done Glassfit for being so accommodating. I will never recommend P G Glass for any work to be done in the future. Not even their online website responds to complaints. Seems common. All of the above is 100% actual incident nothing exaggerated or made up. Bad service – bad attitudes – bad Management. I have not had a single call to even find out the reason for removing the car from their workshop which was done on Monday afternoon. As they say in South Africa --- HAIBO