Not interested in providing a service

After registering a claim with my insurer I was informed to go to PG autoglass Pretoria North. I visited them on 9/01/15 and was informed they will contact me once they received confirmation that the claim is registered and they have stock. I received a sms 14/01/15 with a reference number ***. After getting no response again I contacted my insurance company on 29/01/2015 to find out what is happening. They followed up the case and informed me that PG glass will contact me immediately to install a new windscreen. It is now 13/02/2015 a month since my first contact with them without any response. The windscreen is for a VW Polo so they cant say that the windscreen is not readily available, so it is just a matter of not interested in supplying a service to a paying client. <br> I informed my insurance that I will never make use of the service of PG Autoglass and they need to send me to different supplier interested in my business.