Not good service at all

I have a claim with miway insurance,my claim was directed to of glass of for windscreen replacement,miway sent the request to PG GLASS to contact me on the 16.11.2020 they only contacted me on the 17.11.2020.i lady she asked me all the details regarding where the replacement must take place. I advice her that I will contact her later in the day to arrange a time she gives me her contact number to call her directly. At 4pm I decided to call her back to finalize the arrangements and there the phone just rings all the time even the call center number just rings and no answer