RM
Riana M
1 reviews | Active since Nov 2010
14 Dec 2015, 17:48
No service, no feedback on registered claim
Claim registered with insurance on Sunday 12h00. Got one call from PG Glass to tell us they are waiting for authorisation. Got one sms that they will allegedly call us today, Monday. It is 17h45 now and still no one to fix the window pane that was totally broken - a HAZARD to both my child, adults and our pets. We phoned their call centre today twice to no avail. Also, the first time my husband held the line for TEN minutes before being transferred to the wrong section in any case. I held the line now for FIVE minutes to no avail. I find this rather unprofessional and bad service.
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PG Glass's replyOfficial
15 Dec 2015, 09:36Hello rmanley,
Our sincere apologies for this negative experience.
Your complaint has been escalated to the relevant Regional Manager and will be attended to accordingly.
Look forward to a swift and amicable resolve.
Kind Regards
PG Glass Head Office
Our sincere apologies for this negative experience.
Your complaint has been escalated to the relevant Regional Manager and will be attended to accordingly.
Look forward to a swift and amicable resolve.
Kind Regards
PG Glass Head Office
PG Glass's reply15 Dec 2015, 09:36
Official
Hello rmanley,
Our sincere apologies for this negative experience.
Your complaint has been escalated to the relevant Regional Manager and will be attended to accordingly.
Look forward to a swift and amicable resolve.
Kind Regards
PG Glass Head Office
Our sincere apologies for this negative experience.
Your complaint has been escalated to the relevant Regional Manager and will be attended to accordingly.
Look forward to a swift and amicable resolve.
Kind Regards
PG Glass Head Office