No service at all for a simple thing

Trying to just get a quote from PG Glass Bellville so that I can get my vehicle to them is like trying to find chicken teeth. I spent half my day and numerous calls speaking g to Paul and his colleague and yet still no quote received. I contact their Somerset Branch only to be told it directs you their National Contact Centre and that they will transfer me to the Bellville branch. Jeepers, had I known your service was this bad, i would have never wasted my time, money and energy on your company just trying to get a simple quote. Maybe it's a good thing because if your service is bad i take it that applies to your workmanship as well.Catch a wake up because that's how you lose customers.