No service

PG Glads Edenvale have zero customer service. I have an authorised windscreen replacement insurance claim. PG Claims book an appointment for 26 February at 10 with PG Edenvale but I’m told they will contact me to confirm snd I can make alternate arrangements if necessary. I hear nothing from PG Edenvale. I try call the branch on numerous occasions during the afternoon- no answer. I stop at the branch on my way home from work. I get told “sorry …..sorry …..”. We make another appointment for 1 March at 12. I phoned at 12:05 to enquire where are they? On their way … I get told. I live 7km away from the branch. I phone again at 12:45 as they have still not arrived and ask to speak to the manager. He is out. I leave a message for him to contact me. I’m still waiting.